TRANSPORT. Deliveries throughout Europe.
The Transport price for the Spanish Mainland is included in the price. For the Spanish islands and for Ceuta and Melilla the price increases. Canarias 170€, Ceuta and Melilla 190€ (customs included), Balear islands between 70 and 120€.
Transport rates for Europe and UAE
– AUSTRIA ...................185 €
– BELGIUM .................160 €
– FINLAND ..................220 €
– FRANCE ....................130 €
– DENMARK ...............195 €
– GERMANY ................160 €
– ITALY ........................... 155 €
– IRELAND ...................195 €
– LUXEMBOURG .....160 €
– NETHERLAND .......185 €
– NORWAY ...................220 € (Norwegian taxes and customs not included)
– PORTUGAL .............. 85 €
– SWITZERLAND .....230 € (Swiss taxes and customs not included)
– SWEDEN ....................195 €
– UK ...................................360 € (Customs clearance included, We´ll refund european taxes. UK taxes not included)
– CROATIA, MONTENEGRO, ROMANIA, GREECE ...... 220 €
– BULGARIA, SLOVAKIA, SLOVENIA, ESTONIA, HUNGARY, LATVIA, LIECHTENSTEIN, MONACO, CZECH REPUBLIC ....... 195 €
– UAE ................................599 € (Transport by plane. The customer has to pay customs, taxes and arrange the transport from the airport to home)
If your European country is not listed, please consult our logistics advisor for the costs at info@divantantra.com. WE DO NOT SEND TO U.S.A.
The shipping costs are for home delivery at street level. When a person makes the delivery, it would be a good idea to have someone on hand to help you if necessary.
If you don't have a lift and you want the product to be taken up to your flat, we have a special delivery service (requires 2 people) to leave it wherever you want (it has an additional cost of 60€, it is not available in all provinces and it must be requested in advance by e-mail). In all cases, the price does not include the unpacking of the product.
The price of deliveries in Europe varies depending on the place of unloading. When you press the button BUY NOW a space for shipping costs will appear, which will increase the final price of the divan.
Time needed by the agency to transport the divanTANTRA®
The transport of the tantra divan to your home is provided by an outside transport agency. If it is a poorly traveled area, it may take a little longer, as trucks must have their boxes filled-out to make the route. The transport time is independent of the manufacturing time (approximately 2 and a half weeks). For other countries of the European Union it varies depending on the destination. Usually it takes 1 week.
In case that your chair has any damage due to the transport you must indicate these anomalies in the delivery note, demanding that the shipper signs the note as well as you.
Spanish Peninsula: From 2 to 4 working days.
Canary Islands: 10 days (by sea).
Rest of Europe: 5 to 7 working days.
The delivery times indicated by divánTANTRA are orientative. However, any delay will not imply the cancellation of the order nor any kind of compensation. Any penalty clause for delay introduced by the customer in his order is without effect by the application of the point referring to that subject exposed in advance.
divánTANTRA® will inform you by e-mail which day the transport agency has picked up your divan.
How to proceed if the divanTANTRA is damaged during transport?
All tantra divans pass an exhaustive quality control before being packed. A craftsman carefully checks that there is no rubbing, breakage or damage.
In the event that your shipment presents knocks or damage due to transport, you must indicate the anomalies on the delivery note of the carrier, requiring him to sign with you.
Claims will not be admitted after 24 hours of the reception of the product. Any claim for transport damage must be addressed to divánTANTRA within the period indicated.
If the packaging arrives damaged, you must take a photo with your digital camera before unpacking it to send us in case there is a break in the tantra divan caused by the agency's transport.